📄 Shipping Policy

At Vape Wholesale Co, we are committed to providing reliable and efficient shipping services to our customers worldwide. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed after full payment confirmation
  • Orders are typically processed within 1–3 business days
  • Processing times may vary depending on order size and product availability

Once your order is processed, you will receive confirmation that it has been prepared for shipment.

2. Shipping Locations

We offer worldwide shipping and serve retailers and distributors across:

  • United States
  • United Kingdom
  • Europe
  • Australia
  • Other international markets

⚠️ Customers are responsible for ensuring that vape products can be legally imported into their country.

3. Shipping Methods

We work with trusted logistics partners to ensure safe and timely delivery. Shipping methods may include:

  • Standard international shipping
  • Express courier services (where available)

Shipping method depends on:

  • Destination
  • Order size
  • Customer preference

4. Estimated Delivery Times

Delivery times vary by location:

  • USA : 5–10 business days
  • Australia and New Zealand : 5 – 10 business days
  • Europe & UK: 5–12 business days
  • Africa & other regions: 7–15 business days

⚠️ These are estimated timeframes and may be affected by external factors such as customs clearance or carrier delays.

5. Shipping Costs

  • Shipping costs are calculated based on order size, weight, and destination
  • Final shipping fees will be communicated before order confirmation
  • Customers are responsible for any additional charges such as:
    • Import duties
    • Customs fees
    • Local taxes

6. Customs, Duties, and Regulations

International shipments may be subject to customs inspections and import regulations.

  • Customers are fully responsible for complying with local laws
  • Vape Wholesale Co is not responsible for:
    • Customs delays
    • Seizures
    • Additional import charges

7. Tracking Orders

Once your order has been shipped:

  • Tracking information will be provided (where available)
  • You can use the tracking number to monitor your shipment

8. Delivery Issues

If you experience any issues with your delivery:

  • Contact us within 48–72 hours of receiving your order
  • Provide details and any supporting evidence (photos if necessary)

We will work with you to resolve the issue promptly.

9. Lost or Delayed Shipments

While we strive for reliable delivery, Vape Wholesale Co is not responsible for:

  • Delays caused by shipping carriers
  • Customs processing delays
  • Incorrect shipping details provided by the customer

However, we will assist in tracking and resolving shipment issues where possible.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • Orders shipped to incorrect addresses provided by the customer cannot be refunded
  • Additional charges may apply for re-shipment

11. Split Shipments

For large orders, we may ship items in multiple packages to ensure faster delivery and better handling.

12. Risk and Ownership

Once the order has been shipped, the risk transfers to the customer. Vape Wholesale Co is not liable for loss or damage during transit but will assist in resolving issues with the shipping provider.

13. Contact Information

For shipping inquiries, contact us at:

Email: info@wholesalevapeco.com