📄 Return & Refund Policy


At Vape Wholesale Co, we are committed to providing high-quality products and reliable service. Due to the nature of wholesale orders and vape products, our return and refund policy is outlined below.

1. Overview

This policy applies to all purchases made through Vape Wholesale Co. By placing an order, you agree to the terms outlined in this policy.

2. Wholesale Nature of Sales

All products are sold on a wholesale basis to retailers and distributors. As such, returns and refunds are subject to stricter conditions compared to retail purchases.

3. Eligibility for Returns

We only accept returns under the following conditions:

  • Products received are damaged or defective
  • Incorrect items were shipped
  • Order does not match the confirmed purchase

To be eligible:

  • You must notify us within 48–72 hours of delivery
  • Products must be unused and in original packaging
  • Proof (photos/videos) must be provided

4. Non-Returnable Items

We do not accept returns for:

  • Change of mind
  • Overstock or unsold inventory
  • Opened or used products
  • Products damaged after delivery
  • Clearance or discounted items (unless defective)

5. Return Process

To request a return:

  1. Contact us at [your email]
  2. Provide:
    • Order details
    • Description of the issue
    • Supporting photos/videos
  3. Wait for approval before sending any items back

⚠️ Unauthorized returns will not be accepted.

6. Refunds

Once your return is reviewed and approved:

  • Refunds may be issued via the original payment method or
  • Store credit may be provided (depending on the situation)

Refunds are processed within 5–10 business days after approval.

7. Replacement Policy

Where applicable, we may offer:

  • Replacement of defective or incorrect products
  • Partial refunds for minor issues

We aim to resolve issues in a fair and timely manner.

8. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the issue is due to our error
  • Original shipping fees are non-refundable

9. Order Cancellations

  • Orders can only be canceled before processing or shipment
  • Once an order has been shipped, it cannot be canceled

10. Responsibility and Risk

Once orders are shipped, the risk transfers to the customer. We are not responsible for:

  • Delays caused by shipping carriers
  • Customs issues or import restrictions
  • Seizures due to local regulations

11. Compliance with Local Laws

Customers are responsible for ensuring that vape products can be legally imported, sold, and used in their country. We do not accept returns or refunds due to legal restrictions in the buyer’s location.

12. Contact Information

For return and refund inquiries, contact us at:

Email: info@wholesalevapeco.com